Most of our products are made to order. Once an order is received and payment is confirmed, changes cannot be made. We can not accept returns, exchanges, or cancellations on orders. Once an order is submitted we cannot accept size change requests. Because our shirts and other clothing items are made to order it may take up to 14 business days to prepare your order. All orders will include a tracking number. If you have any problems with your order after it has been processed and shipped, please contact USPS (or other shipping company) with your tracking number so they can further assist you. Any other problems/concerns can be directed to firstname.lastname@example.org
We are not responsible if buyers provides an incorrect shipping address. If the order is returned because of incorrect address, the buyer will be responsible for paying to re-ship to the correct address. Shipping charges are non-refundable.
Once USPS has updated the status of a package to "Delivered" we can no longer be liable, that is the proof of delivery in any case.
International shipping can take 10-20 business, or longer depending on your destination and various other factors including Covid and customs holds. We are not responsible for any customs fees or extra import taxes that may apply. We are not responsible for delays due to customs.
WHY DOES MY SHIRT SMELL LIKE VINEGAR? The DTG printing process can sometimes leave a vinegar-like odor on the printed item. Not to worry! The smell should go away after the first wash. Flip the shirt inside out and wash it on cold, dry on low. Or you can rinse the garment in cold water and hang it to dry! Either should get rid of any residual odor.